Key Responsibilities
Warehouse Operations Support (On-site & External)
- Stationed on-site to support daily warehouse operations, including manpower coordination and vehicle scheduling.
- Coordinate receiving, storage, and handling of spare parts and finished goods at external
- warehouse facilities.
- Ensure proper documentation, system transactions, and inventory accuracy.
- Support efficient space utilization, stock rotation, and replenishment activities.
- Assist in periodic inventory checks, cycle counts, and audits.
- Ensure compliance with safety, regulatory, and warehouse hygiene requirements.
- Coordinate defective stock disposal processes in accordance with company procedures.
- Perform additional operational duties as assigned.
SOP & 6S Execution
- Execute and monitor compliance with established SOPs for:
i. Receiving
ii. Shelving & storage
iii. Stocktaking & cycle counting
iv. Picking & dispatch
v. Reverse logistics handling
- Support implementation and upkeep of 6S standards (Sort, Set in Order, Shine, Standardize, Sustain, Safety).
- Report non-compliance, abnormalities, and improvement opportunities to management.
Order Fulfilment & Logistics Coordination
- Support timely and accurate order processing, picking, and dispatch activities.
- Coordinate truck scheduling and loading arrangements to improve turnaround time.
- Assist in coordinating East Malaysia sea freight shipments (to & fro), including documentation and follow-up with service providers.
Reverse Logistics & Defective Parts Handling
- Track defective part returns and ensure timely processing and closure.
- Support reverse logistics activities including:
i. Scrap disposal
ii. Return to HK warehouse
iii. Local tender-related handling
- Maintain proper records, status tracking, and reporting.
Billing, Claims & Reporting
- Prepare and verify warehouse and logistics billing statements.
- Support follow-up on logistics claims cases (damage, loss, delays).
- Prepare regular operational reports (inventory accuracy, order status, reverse logistics
- progress).
Performance Monitoring & Improvement Support
- Monitor operational KPIs such as inventory accuracy and order fulfilment rate.
- Support continuous improvement initiatives and cost-saving actions.
- Utilize spare part management system and digital tools for transaction processing, tracking, and reporting.
Team Collaboration
- Work closely with internal teams (after-sales, logistics, finance) to ensure smooth operations.
- Coordinate with external warehouse operators and logistics partners.
- Provide on-the-job support and basic guidance to warehouse personnel when required.
Job Requirements
- Diploma or Degree in Business, Logistics, Supply Chain Management, or related field.
- 24 years of experience in warehouse, logistics, or supply chain operations.
- Exposure to external warehouse or 3PL operations is an advantage.
- Experience handling bonded goods is a plus.
- Solid understanding of warehouse operations and inventory processes.
- Familiarity with SOP-driven environments and 6S principles.
- Working knowledge of SAP, WMS, or similar systems.
- Good analytical and problem-solving skills.
- Able to work independently with clear instructions.
- Good communication and coordination skills.
