Warranty Executive

Job Responsibilities

• Handle customer complaints and inquiries related to product warranty.
• Verify warranty eligibility and process warranty claims according to company procedures.
• Coordinate with service teams, dealers, and internal departments to resolve warranty issues.
• Maintain proper documentation and update records in the warranty tracking system.
• Prepare basic reports related to warranty claims and customer feedback.
• Lead and support a small team to ensure smooth warranty operations and customer service.

Job Requirements

• Diploma or Degree in Business Administration, Management, or related field.
• Minimum 1–2 years of relevant working experience in warranty, customer service, or similar roles. Fresh graduates are encouraged to apply.
• Experience handling warranty claims and coordinating with service teams or dealers.
• Basic leadership skills with the ability to guide a small team.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Good problem-solving, communication, and customer service skills.