Workforce Management (WFM) (Shopee)
Job Description
Job Description:
- Own short-term and long-term workforce planning for FBS operations, including peak planning (e.g. campaign, mega sale, seasonal spikes).
- Translate demand forecasts and volume projections into manpower requirements across warehouses and fulfillment nodes.
- Balance service level targets with cost efficiency through effective workforce sizing and deployment.
- Monitor workforce productivity, utilization, and efficiency metrics identify gaps and drive improvement initiatives.
- Develop and track key WFM KPIs such as staffing accuracy, shrinkage, overtime, productivity, and attendance.
- Drive continuous improvement projects to optimize labor cost and operational performance.
Requirements:
- Bachelor's degree in Engineering, Operations Management, Business, Analytics, or a related field.
- 3-6+ years of experience in Workforce Management, Capacity Planning, Operations Planning, or Supply Chain (logistics, e-commerce, or fulfillment preferred).
- Strong analytical skills with experience using data to drive decisions (Excel, SQL, BI tools preferred).
- Proven experience managing workforce planning in a fast-paced, high-volume operational environment.
- Strong stakeholder management and communication skills.
- Ability to work under pressure and manage ambiguity in a rapidly scaling business.
- Experience with large-scale operations or multi-site environments is a strong plus
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