Workplace Experience Intern

Our Journey

The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

About The Role

You are the person the office runs through. On Day 1, you are the face a new joiner sees — office tours, swag, workstation ready. When someone leaves, you close the loop — hardware back, access cards collected, IT handed off clean. In between, you run the engagement calendar, keep the office stocked, and make sure the physical environment stays functional.

Concretely

• You own onboarding day logistics and offboarding handoffs for every Malaysia office hire;
• You plan and host the employee engagement calendar — events, campaigns, wellness sessions;
• You keep the office stocked, the vendors coordinated, and the facilities working; and
• You maintain the hardware register and act as the local IT liaison for the team.
  
  

What You'll Own

• Employee lifecycle
• Welcoming new joiners on Day 1 — office tour, swag distribution, and workstation setup;
• Managing exit logistics, including hardware recovery, access card collection, and prompt IT handoffs.
• Engagement & culture
• Planning and hosting company events end to end — townhalls, festive events, team socials, and wellness sessions;
• Running the engagement calendar alongside the HRBP : coordinating logistics, tracking budgets, and gathering post-event feedback;
• Managing internal communications on Slack — event announcements, campaign content, and regular team updates.
• Facilities & workplace operations
• Keeping the office stocked — managing pantry inventory and daily essentials;
• Coordinating with vendors, suppliers, maintenance crews, and contractors for day-to-day office upkeep;
• Acting as the go-to contact for facility issues, resolving them quickly or escalating to the right person;
• Supporting on-site health, safety, and emergency protocols.
• Handling the administrative work that keeps the office running — parking season pass, building access card issuance, purchase order raising, permit applications, and similar tasks as they come up.
• Workplace hardware & asset operations
• Coordinating hardware issuance for new joiners (laptops and peripherals) and collection at offboarding;
• Maintaining the hardware asset register — serial numbers, equipment assignments, and return statuses;
• Acting as the local hardware liaison : meeting room AV setups, light troubleshooting, and IT escalations.
  
  

What You'll Need

• Currently pursuing a degree in Human Resources, Psychology, Communications, Business Administration, or a related field;
• Available for a minimum 6-month internship;
• Curiosity about AI tools and a habit of finding smarter ways to get things done;
• Organised enough to track hardware, budgets, and event timelines without things slipping;
• Clear communicator — in writing and in person, and comfortable adapting your style to the audience;
• Comfortable with data — able to compile and surface insights from engagement and operations metrics; and
• Able to juggle competing priorities and stay calm when they collide.
  
  

ShopBacker Traits

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.
  
  

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.
  
  

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications, analyse resumes, match candidates to roles, generate interview notes, and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected] . ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!