WXG - Operation Manager (3rd Party Contract -1 Year Renewable)

About Job

About Tencent

Tencent is an Internet-based platform company founded in Shenzhen, China, in 1998. We use technology to enrich the lives of Internet users and assist the digital upgrade of enterprises. Our mission is Value for Users, Tech for Good. We embrace a culture of teamwork & creativity and are driven by our values - Integrity, Proactivity, Collaboration and Creativity.

We are rapidly expanding our international operations and are looking for top talent to propel us forward. Combining the results-oriented nature of a start-up with the resources of a profitable and leading Internet company, Tencent offers a unique opportunity for aspiring individuals to thrive.

Business Unit Introduction - WXG

WeChat Pay is a mobile payment and digital wallet service integrated within the WeChat app, launched by Tencent in 2013. It allows users to make secure payments via QR codes, transfer money, pay bills, and shop online. WeChat Pay is looking to expand internationally to create a larger network of merchants and convenience for WeChat users globally. With over 1.3 billion users worldwide, WeChat is changing the mobile landscape by connecting people, services, and businesses by offering a seamless experience within the WeChat ecosystem, providing a convenient way to handle both everyday transactions and larger purchases.

Responsibilities:

• Maintain daily communication and provide timely responses to partners and clients via WeChat groups, WeCom groups, and email.
• Liaise with cross-functional internal teams to ensure efficient operational flow and resource alignment.
• Handle and solve PSP and Key Account clients daily enquiries.
• Drive new client acquisitions via cold calls, walk-ins, and in-person meetings; and expand customer base.
• Assist to plan and execute marketing campaigns, design and logistic arrangements of various types of events.
• Prepare regular regional reports to keep track on business performance.
• Carry out market research and customer research.

Knowledge and Experience:

• Business development / retail industry experience, and experience in payment platform/ bank industry would be an advantage.
• Understand local culture and local market trends.
• Proficient in English & Chinese.
• Excellent communication, coordination, and presentation skills.
• Fast learner with strong ownership, accountability, and drive for results.
• Good understanding about WeChat products and ecosystem is a plus.