Zone Manager, Regional Director 5 MY

Business & Sales Growth

• Develop and implement sales strategies to achieve retail banking targets for deposits, loans, wealth management, insurance, and other banking products.
• Monitor zone performance against KPIs and take corrective actions to bridge gaps.
• Drive customer acquisition, retention and cross-selling initiatives.

Branch & Zone Performance Management

• Oversee the operational and service performance of branches within the zone.
• Ensure compliance with regulatory requirements, internal policies, and risk management standards.
• Conduct regular performance reviews with branch managers, providing guidance and support.

People Leadership & Development

• Lead, coach, and mentor Branch Managers to build high-performing teams.
• Identify talent within the zone and support succession planning initiatives.
• Foster a performance-driven and customer-centric culture.

Customer Experience & Service Quality

• Champion initiatives to improves customer satisfaction and service delivery.
• Ensure branches deliver a consistent and superior customer experience.
• Act as an escalation point for complex customr issues within the zone.

Market & Community Engagement

• Strengthen the bank's presence and brand visibility within the assigned zone.
• Build and maintain strong relationships with key customers, businesses, and community stakeholders.
• Provide market intelligence and competitor insights to support strategic decisions.

• Achievement of sales and revenue targets for the zone.
• Growth in customer base and market share.
• Branch compliance and risk management scores.
• Customer satisfaction / Net Promoter Score (NPS)
• Staff engagement, retention, and development metrics.