Description

Support the ServiceNow platform's core modules, IT Asset Management (ITAM), Discovery / IT Operations Management (ITOM), and CMDB, to ensure its reliable and effective operation.

Responsibilities

Manage and optimize standardized, out-of-the-box ServiceNow processes according to demand,
ensuring efficient and streamlined processes.
Troubleshooting and resolving technical issues and defects related to ServiceNow processes.
Collaborate with cross-functional teams to integrate ServiceNow with various business systems and applications and their interfaces, based on REST API technology.
Assist and guide juniors of ServiceNow Support Operators.
Create and maintain technical documentation.
Be responsible for Operational stability, i.e. make sure that processes are adhered to and daily checks are carried out, including scheduled jobs monitoring and – if applicable – restarting and troubleshooting.

Education: Relevant professional training / qualifications in IT / computer studies

Skills and Qualifications

ServiceNow experience over 2 years as developer, business expert or similar.
Understanding of ServiceNow architecture, principles and processes.
Proficiency in ServiceNow configuration including workflows, business rules, UI policies and scripting.
Experience in ServiceNow Discovery and MID Server setup
Hands-on experience with ServiceNow integrations using REST API.
Understanding of Automated Test Framework (ATF) and deployment processes.
Understanding of ITIL processes.
Excellent understanding of general IT infrastructure landscapes and technologies
Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence).
Ability to work in agile environment.
Exceptional problem-solving skills, effective communication and interpersonal skills.
Logical and analytical thinking.
All the above are compulsory.

Working arrangement:

Following EMEA hours (3pm – 12pm)
The on-call support may only be applicable to seniors.

ServiceNow Senior Specialist l KL & Penang