Responsibilities

Lead the FQA team to ensure all outgoing products meet customer specifications and internal quality standards before shipment.
Serve as the primary point of contact for customer quality issues, audits, and feedback.
Lead the CQE team to manage customer complaints, lead root cause investigations, and ensure timely and effective corrective/preventive actions
Monitor and improve customer satisfaction metrics such as DPPM, RMA rates, and response time to issues.
Maintain and improve the company's QMS in compliance with ISO 9001, IATF 16949, or other applicable standards
Lead cross-functional teams in quality improvement projects and cost of quality reduction.
Monitor key quality KPIs and implement initiatives to improve product reliability and customer experience.

Requirements

Bachelor's Degree in Engineering, Quality Management, or a related technical field.
Certified Quality Engineer (CQE) or Six Sigma Black Belt is a plus.
Must be an effective communicator with proven ability to communicate complex information and concepts with clarity
Should possess a flexible approach to problem-solving, be an adept negotiator, and be effective in trouble-shooting problems, issues, and/or conflicts
Proven ability to establish collaborative working relationships with internal and external stakeholders
Strong organizational skills, with the ability to effectively prioritize, manage multiple projects and tasks, and have great attention to detail
The ideal candidate is highly ethical, flexible, action- and goal- oriented
Minimum 7-10 years of experience in quality assurance, with at least 3 years in a leadership role focused on customer quality.
Strong background in final product inspection, customer communication, and QMS management.
Experience handling customer audits and complaint management in a manufacturing environment.
Solid knowledge of quality tools and methodologies (FMEA, SPC, 8D, PDCA, Root Cause Analysis, etc.)
Familiarity with ISO 9001, IATF 16949, or other quality management systems.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills for cross-functional leadership.
Ability to work under pressure, manage multiple priorities, and meet tight deadlines.

QA Manager