You will play an essential role to:

1) Master Data - Customer master data maintenance

Update the new customer account in the system.
Update new ship-to and revised credit limit of customers.
Periodic check for inactive customer accounts and block for posting/flag for deletion.
Proper filling of documentation for all master data (new account, credit limit) for reference

2) Credit Management

(a) Customer finance analysis

Perform a background search with the relevant authorities of a potential new customer to verify the company's legal existence.
Perform periodic reviews of the financial situation of existing customers and take necessary action to safeguard the company's assets.

(b) Credit limit administration

Constantly monitor the performance (sales and collection) of the customer accounts to ensure the trade is within the credit limit assigned.
Assign the credit limit to potential new customers with recommendations according to the agreed credit control policy.

(c)Risk category administration

Review together with the sales team on the aging of the customer account to assess the possible risk of default and assist the Manager in determining the strategy of minimizing the risk.
Review with the Manager the customer for past payment trends/sales or any returned/stopped payment.
Propose to the Sales team/Sales Manager to change the trade terms (credit limit & credit terms) if the current limit is not sufficient.
Monitor the bad debt/doubtful debts provision. Highlight to AR & CC Manager when the provisions reach an alarming level.
Always minimize bad debts level. Highlight to AR & CC Manager when an account potentially turns bad with suggested next best cause of action.
Send out Reminder Letters to customers who are not paying on time.
Review and assess high risk Customer accounts to ensure that adequate risk mitigation steps have been taken either by placing a Credit Insurance or obtaining a bank guarantee from the customer.

(d)Order blocking & releasing

Release the customers with Order block status due to the credit limit being exceeded.
Check with the sales team if the collection has been made for order block status.
Release the blocking after consensus agreement/action has been obtained with the sales team.

(e) Customer claim handling

Process customer claims (CN & DN) and returns are adequately handled with proper documentation.
Process claims/returns are properly accounted in the customer account.
Review/issue Credit Notes for goods returned and submit for AR & CC Manager's approval.

3) Customer Account Handling

(a) Payment collection from customers

Process and ensure collections from customers are captured and reflected in the account in a timely manner.
Process customer transaction items per bank statement and ensure all are captured and reflected in the respective accounts in a timely manner.
Process the salesperson collecting the payment from the customer and submit all necessary documents for accounting.
Process and ensure receipts have been issued for all collections from customers.
Monthly update the actual collection vs target collection of the salesperson for collection & sales target achieved the purpose.
Assist the Manager in determining the account profile of the customers for the sales team.
Assist the Manager in dealing with customers to discuss overdue amounts and agree on repayment terms.
Review/issue Credit Notes for prompt pay discount and submit for AR & CC Manager's approval.
Process reminder letters and ensure have been sent to customers with due receivables.

(b) Outgoing refund payments

Process refunds to customers with proper documentation.
Process refund payments are properly accounted for in the customer account.
Review/issue the Credit note for the refund to the customer and submit for AR & CC Manager's approval.

(c) Statement

4) Query Handling

Attend to queries from customers in a proper and timely manner.
Interact with the Sales team on queries on customer accounts in a proper and timely manner.

5) Export Transactions

Follow up with customers and ensure the due receivable amount from inter-co AR & Export AR are collected on time.
Liaise with customers if a problem arises due to unpaid Invoices.
Seek advice from Manager if the credit limit is breached and needs collateral from Export customers if the customer wants to increase the credit limit.

6) Reports

7) Others

Audit -To attend to External auditors on audit matters and provide necessary details.

To be successful in this role, you will need to have:

Diploma or Degree in Accounting/Finance or any relevant discipline as Credit Management
At least 1 year of working experience in the Accounts/Finance department
Good knowledge of AR & Credit Control processes
Good communication and interpersonal skills
Good analytical and problem-solving skills
Knowledge of Oracle ERP especially in the AR module would be added advantage
Ability to prioritize tasks and ensure deadlines are met

Executive, Credit Control (Retail)

Accounts Receivable and Credit Control Executive