About the Role

Delivering superior customer interactions, as assessed through the client's call quality reports, call audits, and customer satisfaction surveys. Presenting to the public a strong working expertise in all clients Supported Products (now and in the future) as measured by client's call quality reports, call audits, and customer satisfaction survey scores. Ensuring innovation and quality in all Customer interactions as measured reports and customer satisfaction survey. Capturing all required data elements in client's internal Online Store and other systems of record as required by training and operational procedures. Maintaining a general awareness of our client's strengths in the industry and assisting Customers by answering queries relating to their order status, changes, and delivery timeframes.

Responsibilities

Delivering superior customer interactions, as assessed through the client's call quality reports, call audits, and customer satisfaction surveys.
Presenting to the public a strong working expertise in all clients Supported Products (now and in the future) as measured by client's call quality reports, call audits, and customer satisfaction survey scores.
Ensuring innovation and quality in all Customer interactions as measured reports and customer satisfaction survey.
Capturing all required data elements in client's internal Online Store and other systems of record as required by training and operational procedures.
Maintaining a general awareness of our client's strengths in the industry and assisting Customers by answering queries relating to their order status, changes, and delivery timeframes.

Qualifications

Minimum of Diploma in any field.

Required Skills

Demonstrated ability to write in Bahasa Melayu languages as well as English.
Professional working experience dealing with face-to-face or virtual interactions with customers preferred.
Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration.
Excellent understanding and knowledge on high technology products and computers and operating systems.

Preferred Skills

Job Types: Full-time, Permanent, Fresh graduate.

Pay range and compensation package

Pay: RM3,000.00 - RM3,600.00 per month.

Benefits

Dental insurance
Flexible schedule
Health insurance
Maternity leave
Opportunities for promotion
Professional development
Vision insurance

Schedule

Rotational shift

Supplemental Pay

Attendance bonus
Overtime pay
Performance bonus

Ability to commute/relocate

GTower office

Language

English and Bahasa Melayu (Required)

Customer Success Specialist - BM/English (Reservation)