Microsoft Excel, ticketing platforms, SOP documentation, Process Mapping, operational reporting, escalation governance frameworks, SLA management principles

regulatory guidelines , IFRS standards, financial analysis, reporting processes

Prophet software, Financial and regulatory reporting, Valuation of life insurance family takaful liabilities, Financial Modelling, Advanced financial modelling approaches and systems, IFRS17, Actuarial Valuation, Asset Liability Management frameworks

Billing, New Business Renewals, Policy Documentation, Process improvement, Group Insurance products, Enrolments, endorsements, Policy Servicing, Member Movements, UAT system testing, Terminations

Negotiation, Customer Satisfaction, IPMA certification, Rotating machinery experience, financial accountability

Internal Controls, Financial Planning, Budgeting, Regulatory Requirements, Analysis Tools, Financial reporting standards

Account Relationship Management, Project Management, People Management and Team Leadership, Microsoft Office Applications, Process Improvement methodologies, Resource Planning and Optimisation

System Enhancements, data accuracy, CCRIS reporting, Data Verification, Regulatory Reporting

User Research, Usability Testing, design thinking methodologies, customer journey maps, service blueprints, customer journey strategy, customer experience design