English, customer service, Mandarin, Chinese dialects, telephone servicing, Process Improvements

Performance Tracking, Coaching, Product Knowledge, Training Delivery Facilitation, Customer Service Training, Training Operations Administration

"zendesk", "freshdesk", "salesforce", "customer care", "customer service"

Process Improvement, Budget Payment Processing, Office Operations Management, Document Records Management, Reporting, Executive Support, Confidentiality Compliance

Chinese dialects, telephone servicing, Mandarin, handling international calls, customer service, spoken and written English, Process Improvements