Gdpr, Itil, Firewalls, Networks, Encryption, Iso 27001, Cloud Infrastructure, AWS, risk dashboards, PDPA, enterprise systems, disaster recovery plans, nist, AI security hardening

Erp, Waterfall, Hybrid, Agile, financial tracking, Hris, Finance, Digital, PMO governance, portfolio reporting, CRM

Excel, data analytics tools, financial reporting

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

tax accounting , CIT computations, Compliance and reporting, Withholding taxes, Tax Audits, Primary IFRS, Local GAAPS

project documentation, Contract Administration, Project Closeout Reports, AFS Logs, Change Management Logs, Final invoicing

Audit, Accounting, Compliance Reporting, Financial Reporting

Sap Erp, Forecasting, Budgeting, Group Consolidation, Financial Reporting

Microsoft Visio, Kaizen, Lucidchart, process mapping and documentation tools, Lean Six Sigma

Technical Documentation, RIMS, Jira, Confluence, Localisation, Regulatory Affairs, Project Management, Sharepoint, Tms, CCMS, Windchill, Quality Systems