Google Cloud Platform, Gcp, customer service

Transaction Monitoring, Sanctions Screening, Data Analysis

Campaign Management, Performance management, Integrated marketing communications, Advertising, creative development, Digital Marketing, Customer Engagement, AI and digital marketing tools

Digital Transformation, Underwriting Transformation, Management Consulting, Claims Transformation, Strategy Transformation, Business Process Improvement, Distribution Transformation, operating model design, Shared Services Operational Excellence, Core Insurance System Transformation, Customer Experience Transformation

Confluence, Salesforce, change management strategies, pedagogy and teaching practices, Google Suites, relationship-building, Microsoft Word, data-informed support strategies, Zoom

Data Analytics, customer experience strategy, customer feedback, CX-related initiatives

thought leadership , AI tools, media pitching, editorial content, Relationship Building, crisis communications, executive ghostwriting

Client Relationship Management, Data Analysis, human centered design, Presentation Skills, Design Thinking