Job Summary

We are seeking a NOC Engineer to monitor and support network, server, application and IT infrastructure operations on a 24x7 basis. The role is responsible for first-level incident detection, troubleshooting, escalation and ticket management, ensuring service availability and SLA compliance across a continuous shift rotation covering weekends and public holidays.

Responsibilities

Monitor network devices, servers, applications and IT infrastructure to ensure service availability, performance and operational stability.
Detect and investigate incidents, perform initial troubleshooting and escalate unresolved issues to the appropriate support teams.
Log, update, track and close incidents and service requests in accordance with agreed SLAs and operational procedures.
Review and respond to system alerts and events, assess impact and initiate corrective actions where required.
Execute, monitor and support scheduled batch jobs and processes, ensuring successful completion and timely resolution of failures or exceptions.
Support scheduled maintenance, system upgrades, change implementations and service restoration activities.
Maintain accurate operational documentation, incident reports, shift handover records and SOP updates.
Coordinate with internal teams, outsourced personnel, vendors and stakeholders to ensure timely communication and issue resolution.
Ensure incidents and service requests are handled within agreed response and resolution timelines.
Participate in 24x7 shift rotation, including weekends and public holidays, to support continuous IT operations.

Requirements

Diploma in Information Technology, Computer Science, Network Engineering or a related field.
Minimum 2 years of experience in NOC, IT Operations, Service Desk or related IT support functions.
Basic understanding of network infrastructure, server environments, monitoring tools and IT support processes.
Hands-on experience monitoring network, server, application or infrastructure environments.
Experience handling incidents, service requests, tickets and SLA-based operations.
Able to perform L1 troubleshooting and escalate appropriately.
Able to interpret alerts/events and take appropriate initial action.
Familiar with batch-job/process monitoring and basic operational procedures.
Strong communication, analytical thinking, problem-solving and incident handling skills.
Willing and able to work 24x7 shifts, including weekends and public holidays.

Nice to Haves

Experience with Dynatrace and/or ManageEngine monitoring tools.