NOC Engineer

Job Summary

We are seeking a NOC Engineer to monitor and support network, server, application and IT infrastructure operations on a 24x7 basis. The role is responsible for first-level incident detection, troubleshooting, escalation and ticket management, ensuring service availability and SLA compliance across a continuous shift rotation covering weekends and public holidays.

Responsibilities

• Monitor network devices, servers, applications and IT infrastructure to ensure service availability, performance and operational stability.
• Detect and investigate incidents, perform initial troubleshooting and escalate unresolved issues to the appropriate support teams.
• Log, update, track and close incidents and service requests in accordance with agreed SLAs and operational procedures.
• Review and respond to system alerts and events, assess impact and initiate corrective actions where required.
• Execute, monitor and support scheduled batch jobs and processes, ensuring successful completion and timely resolution of failures or exceptions.
• Support scheduled maintenance, system upgrades, change implementations and service restoration activities.
• Maintain accurate operational documentation, incident reports, shift handover records and SOP updates.
• Coordinate with internal teams, outsourced personnel, vendors and stakeholders to ensure timely communication and issue resolution.
• Ensure incidents and service requests are handled within agreed response and resolution timelines.
• Participate in 24x7 shift rotation, including weekends and public holidays, to support continuous IT operations.

Requirements

• Diploma in Information Technology, Computer Science, Network Engineering or a related field.
• Minimum 2 years of experience in NOC, IT Operations, Service Desk or related IT support functions.
• Basic understanding of network infrastructure, server environments, monitoring tools and IT support processes.
• Hands-on experience monitoring network, server, application or infrastructure environments.
• Experience handling incidents, service requests, tickets and SLA-based operations.
• Able to perform L1 troubleshooting and escalate appropriately.
• Able to interpret alerts/events and take appropriate initial action.
• Familiar with batch-job/process monitoring and basic operational procedures.
• Strong communication, analytical thinking, problem-solving and incident handling skills.
• Willing and able to work 24x7 shifts, including weekends and public holidays.

Nice to Haves

• Experience with Dynatrace and/or ManageEngine monitoring tools.