Name of the role: Distributor Engineer Assistant

Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical

readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner

experience.

Work Location: Malaysia

Work model: Remote

Key Responsibilities

Scope of Work:

• Support equipment order submission and coordination

• Assist in Bill of Materials creation for order fulfillment

• Guide distributors on software and hardware product catalog

• Track distributor certification progress to ensure compliance

• Ensure distributor understands certification roadmap and timeline

• Provide structured weekly status reporting to stakeholders

• Provide remote support for demo environment setup and readiness

• Perform remote diagnostics and basic network troubleshooting leveraging

standardized technical documentation

• Coordinate timely escalation and resolution across teams

• Explain or refresh any knowledge gap using existing training materials

• Coordinate with Distributor technical counterparts to ensure alignment

• Utilize existing documentation to clarify HPE/Juniper solution functionalities

Must have:

• Strong networking fundamentals (routing & switching, IP addressing, subnetting, device

configuration, static/dynamic routing)

• High attention to detail ensuring accuracy and quality of deliverables

• Clear and professional communication (written & verbal)

• Experience working in cross-functional/global environments

• Technical academic background

Skill Requirements

Good to have:

• Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA

Network+, CCNA)

• Foundational understanding of network security (TLS, certificates, encryption)

• Familiarity with Juniper and HPE networking platforms and solutions

Behavioral competencies:

• Ownership mindset (takes accountability for tracking and follow-ups)

• Proactive problem identification and escalation

• Ability to operate in fast-paced environments

• Strong collaboration across geographies and cultures

Expected results:

• Drive 100% completion of technical certification plans for assigned distributors within 3

months

• Ensure successful demo environment setup for 100% of assigned distributors within 6

months

What This Role Is NOT

• Own account relationship

• Not development of automation solutions

Must Have Skills

IP Address Management

Dynamic Routing