Servicenow, PostgreSQL, SQL Server, Apache Tomcat, Jboss, Networking, Dns, Grafana, Jira, Sql, Firewalls, Appdynamics, Linux, MySQL, Dynatrace, Splunk, Itil Processes, Oracle, middleware, web service integrations, connectivity troubleshooting, ports

.NET, Javascript, Flat Files, Edi, Dell Boomi, Json, Xml, Api Management, Databases, Molecules, Troubleshooting, Atoms, security certificates, process building, Go, intelligent automation, webhooks, Data Mapping, Dell Boomi AtomSphere, deployment configurations, SOAP APIs, AI LLM API integration

B2 level English proficiency, C1 level Mandarin proficiency, Familiarity with mobile operating systems, Technical Troubleshooting, Confidence in navigating multiple systems and tools

technical support, LIS software, Troubleshooting, software configurations

Slack, Jira, Google Workspace, Troubleshooting, Problem Solving

Power Bi, Software Installation, desktop support, backup procedures, Troubleshooting, AI Data Analytics, Copilot Studio, software monitoring tools, Power Apps

User Support, helpdesk ticketing tools, business applications, Troubleshooting, incident management systems, ITIL concepts