Purpose of Job

This role is responsible for driving strategic initiatives, operational excellence, business performance management, and data-driven decision-making across EB. This role serves as a strategic partner to EB Practice Leader, ensuring business objectives are translated into effective execution, measurable outcomes, and sustainable growth.

Key Responsibilities / Accountabilities

Strategic Planning & Business Performance

Support the development and execution of the company's strategic plans and business priorities.
Monitor and track business performance against key objectives and KPIs.
Conduct business reviews and provide insights and recommendations to EB Practice Leader.
Identify opportunities to improve business performance, productivity, and profitability.
Lead strategic projects and business transformation initiatives.

Contract Management

Review and coordinate Non-Disclosure Agreements (NDAs), service agreements, and other business-related documentation.
Ensure compliance with internal policies and contractual requirements.
Maintain proper documentation and contract records.

Data Analytics & Management Reporting

Develop and maintain management dashboards, reports, and performance scorecards.
Analyse sales, claims, client, operational, and financial data to identify trends and opportunities.
Lead the development and enhancement of Power BI dashboards and reporting tools.
Deliver actionable insights to support management decision-making.
Establish reporting standards and ensure data accuracy and integrity.

Business Operations & Process Excellence

Review, design, and improve Standards Operating Procedures (SOPs) and workflows.
Drive process improvement and operational efficiency initiatives for EB department.
Identify opportunities for automation and digitalization.
Implement best practices and performance measurement frameworks.
Ensure operational processes support business scalability and service excellence.

Governance, Contracts & Project Management

Review and coordinate NDAs, tender submissions, proposals, and key business documentation.
Support governance and risk management initiatives.
Lead cross-functional projects and ensure timely delivery of key business initiatives.
Monitor project progress, risk, and outcomes.
Establish project tracking and reporting mechanisms.

Team Leadership

Lead and develop the Business Strategy & Performance function.
Prioritize team initiatives and manage project timelines.
Foster a culture of accountability, continuous improvement, and data-driven decision-making.
Collaborate effectively with Sales, Finance, HR, Operations, and Management teams.

Compliance

Ensure compliance with all applicable company and/or group policies and procedures. This includes any changes or updates to policies and guidelines.
Maintain accurate and organized records related to compliance activities.

Knowledge and Experience and Skill

Diploma or bachelor's degree in insurance, economics, business management or related disciplines.
Minimum 7 years relevant experience in operations, business strategy, business operations, management consulting, business analytics, project management or a similar role.
Experience within insurance, employee benefits, financial services, or professional services industries is preferred.
Proven track record in process improvement and business transformation projects.
Strong Analytical and problem-solving skills.
Experience with Power BI, Excel, and data visualization tools.
Knowledge of process improvement and SOP development is a plus.
Experience reviewing contracts, NDAs, and tender documentation.
Able to communicate effectively both orally and written in English.
Computer skills (Microsoft Excel, Word, and Power Point)
Ability to work effectively within a team and independently and manage multiple priorities.

Senior Manager, Business Strategy & Performance Lead