Senior Manager, Business Strategy & Performance Lead

Purpose of Job

This role is responsible for driving strategic initiatives, operational excellence, business performance management, and data-driven decision-making across EB. This role serves as a strategic partner to EB Practice Leader, ensuring business objectives are translated into effective execution, measurable outcomes, and sustainable growth.

Key Responsibilities / Accountabilities

Strategic Planning & Business Performance

• Support the development and execution of the company’s strategic plans and business priorities.
• Monitor and track business performance against key objectives and KPIs.
• Conduct business reviews and provide insights and recommendations to EB Practice Leader.
• Identify opportunities to improve business performance, productivity, and profitability.
• Lead strategic projects and business transformation initiatives.

Contract Management

• Review and coordinate Non-Disclosure Agreements (NDAs), service agreements, and other business-related documentation.
• Ensure compliance with internal policies and contractual requirements.
• Maintain proper documentation and contract records.

Data Analytics & Management Reporting

• Develop and maintain management dashboards, reports, and performance scorecards.
• Analyse sales, claims, client, operational, and financial data to identify trends and opportunities.
• Lead the development and enhancement of Power BI dashboards and reporting tools.
• Deliver actionable insights to support management decision-making.
• Establish reporting standards and ensure data accuracy and integrity.

Business Operations & Process Excellence

• Review, design, and improve Standards Operating Procedures (SOPs) and workflows.
• Drive process improvement and operational efficiency initiatives for EB department.
• Identify opportunities for automation and digitalization.
• Implement best practices and performance measurement frameworks.
• Ensure operational processes support business scalability and service excellence.

Governance, Contracts & Project Management

• Review and coordinate NDAs, tender submissions, proposals, and key business documentation.
• Support governance and risk management initiatives.
• Lead cross-functional projects and ensure timely delivery of key business initiatives.
• Monitor project progress, risk, and outcomes.
• Establish project tracking and reporting mechanisms.

Team Leadership

• Lead and develop the Business Strategy & Performance function.
• Prioritize team initiatives and manage project timelines.
• Foster a culture of accountability, continuous improvement, and data-driven decision-making.
• Collaborate effectively with Sales, Finance, HR, Operations, and Management teams.

Compliance

• Ensure compliance with all applicable company and/or group policies and procedures. This includes any changes or updates to policies and guidelines.
• Maintain accurate and organized records related to compliance activities.

Knowledge and Experience and Skill

• Diploma or bachelor’s degree in insurance, economics, business management or related disciplines.
• Minimum 7 years relevant experience in operations, business strategy, business operations, management consulting, business analytics, project management or a similar role.
• Experience within insurance, employee benefits, financial services, or professional services industries is preferred.
• Proven track record in process improvement and business transformation projects.
• Strong Analytical and problem-solving skills.
• Experience with Power BI, Excel, and data visualization tools.
• Knowledge of process improvement and SOP development is a plus.
• Experience reviewing contracts, NDAs, and tender documentation.
• Able to communicate effectively both orally and written in English.
• Computer skills (Microsoft Excel, Word, and Power Point)
• Ability to work effectively within a team and independently and manage multiple priorities.