Customer Support Representative (Malay, Mandarin, Cantonese & English)

Kuala Lumpur, Malaysia (Onsite)

Be the Voice of a Global Brand

At ASEA, we're redefining cellular health with innovative, science-backed products—and we're growing fast. We're looking for a customer-focused, multilingual support professional who thrives on helping others and delivering exceptional service.

As a Customer Support Representative, you'll play a critical role in supporting our global Brand Partners and customers, ensuring every interaction is positive, helpful, and memorable.

We're proud to be recognized as one of Utah's Best Places to Work—and we bring that same high-energy, collaborative culture to our teams worldwide.

What You'll Do

You'll be at the center of the customer experience, providing timely, thoughtful support across multiple channels:

Handle inbound and outbound calls and emails with professionalism and care
Serve as a trusted resource for product, order, and account inquiries
Identify root causes and confidently resolve customer concerns
Process orders, updates, and transactions with a high level of accuracy
Follow up to ensure issues are fully resolved and customers feel supported
Escalate complex cases appropriately while owning the customer experience
Maintain detailed, accurate records of all interactions
Collaborate with your team to continuously improve service quality

What Makes You a Great Fit

Fluent in Mandarin, and English, Cantonese a plus but not required. (written & spoken)
Experience in customer service, contact center, or client support roles
Strong communicator who can build trust quickly across cultures
A natural problem-solver who stays calm and resourceful under pressure
Highly organized with strong attention to detail
Tech-savvy and comfortable using CRM systems and Microsoft Office
Positive, team-first attitude with a strong sense of ownership
Experience in direct sales or network marketing is a plus

Basic Requirements

High school diploma or equivalent

Training Schedule

First 4 weeks: Monday–Friday, 8:00 AM – 4:00 PM

Why ASEA

Join a growing global company with a strong mission and purpose
Work with innovative, first-to-market health products
Be part of a supportive, collaborative team culture
Competitive compensation (RM 4,000 and up depending on experience per month) and excellent benefits package including medical, dental, optical, product allowance!
Opportunities to learn, grow, and develop your career

Ready to Make an Impact

If you're passionate about helping people and excited to work in a fast-paced, global environment—we'd love to hear from you.

Apply today and grow your career with ASEA.

Customer Service Representative, Mandarin/English Speaking