About the Opportunity

An established food and beverage retailer who is seeking for a training leader based in the HQ to strengthen outlet capabilities and service consistency across local and overseas operations. The role offers responsibility for a growing training team and international franchise and joint-venture support.

What You'll Be Doing

Lead practical outlet training, coach trainers and managers, and translate operating standards into consistent team performance. Manage a team of trainer and report directly to the Operations Director.

Key Responsibilities

Lead the training team, set priorities, allocate outlet coverage and coach trainers to deliver effective programmes.
Design and update onboarding, service, product knowledge and operational training using clear SOPs and practical assessments.
Identify capability gaps with operations leaders and build training plans for frontline teams and outlet managers.
Deliver classroom and on-the-job training, refresher sessions and train-the-trainer programmes.
Lead training for overseas franchise and joint-venture teams, adapting delivery while maintaining operating standards.
Travel to overseas outlets to assess execution, conduct checks and provide refresher training and corrective coaching.
Track learning completion, assessment results and outlet performance; follow up on gaps and report training effectiveness.
Maintain training materials in relevant languages and coordinate schedules, resources and rollout readiness with stakeholders.

What We're Looking For

Diploma or degree in Hospitality, Business, Human Resources or a related discipline, or equivalent relevant experience.
At least 3 years of relevant F&B training experience; 3-5 years or more preferred, with experience leading or coaching trainers.
Hands-on understanding of restaurant or cafe operations, service standards, food hygiene and outlet SOPs.
Ability to speak and write Mandarin to deliver training and prepare materials for Mandarin-speaking teams.
Strong facilitation, instructional design, coaching, stakeholder management and performance assessment skills.
Able to work in Selangor and travel overseas; franchise or joint-venture training exposure is an advantage.

Note: Only shortlisted candidates will be notified.

Retail Training Manager (F&B)