Quality assurance, Microsoft Office, Process Improvements

Fraud Management System, Fraud detection systems, Case management systems, Mobile Banking operations, Fraud pattern analysis

Quality assurance, Customer service, phone etiquette, Cross-selling

Quality Assurance, corporate reporting, visual identity, Corporate Communications, Client Relationship Management, Annual Reports, Account Management, Publications, Financial Management

sales coaching , Quality Assurance, Sales KPIs, Sales Analytics Software, Crm Systems, Customer Engagement, Sales Psychology, QA Tools

Microsoft Excel, Marine Underwriting, OPUS ALPHA Marine systems

quote preparation , operational analysis , Microsoft Excel, sap, Salesforce.com, Database Management, Decision Making, Financial Acumen, Data Analysis, buyer personas, Verbal Communication, Sales Forecasting, Customer Interaction, entitlement management, process improvement, cross-functional teamwork, customer experience strategy, case resolution, coaching, maintenance quoting, Design Thinking, Written Communication, Empathy, Active Learning

process reengineering , Test Management, Scrum, Quality Assurance, User Acceptance Testing, Agile, Data Analytics, Change Management, Lean Six Sigma, Compliance

ticketing systems , case management tools, operational dashboards