Qualifications:

Bachelor's Degree or higher
2+ years working experience in the finance field, including finance analysis, credit control, account receivable, account payable, finance BP and so on
Proficiency in English at CEDR B1.B2 equivalent or higher level (strong reading and writing skills (business level) and effective listening and speaking abilities for basic daily communication)
The ideal candidate demonstrates a strong sense of responsibility, self-motivation, and a willingness to take on challenges. They should also possess excellent communication skills, the ability to work well under pressure, and a commitment to both personal and company development and stability.
In addition to English proficiency, BPO personnel who can also communicate in Mandarin

Technical Skills:

Minimum typing speed of 40wpm with a 90% accuracy score.
Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities:

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of the Role:

Timely and accurately finish monthly or weekly vendor bills reconciliation, disputes identification, disputes raising, disputes resolving and payment on vendor's side
Timely and accurately record reconciliation, disputes and payment process data into the trackers to make sure it is
Summarize the blockers that happened during the conciliation process and report to solution roles
Billing and settlement system configuration
Accurately and timely configure the reconciliation rules and rate card following the configuration plan which is drafted by solution roles and following the standard process, no human error happens
Settlement operation data summary
Summarize the settlement operation date including surcharge and adjustment and share it with cross-function teams
Billing and settlement system building support
Validate the new product features following the SOP which is provided by settlement solution
Summarize the validation result and report it to settlement solutions roles
Summarize the system issues and defects and report to settlement solutions roles
Sellers shipping fee query handling
Understand sellers shipping fee queries accurately and give seller feedback in a timely manner (within 2 working days)

Senior Finance & Logistic Operation - (English & Mandarin)- KL