RESPONSIBILITIES:

Service and Support
Able to support the business in describing business requirements at a technical level without losing business need so global team can collaborate on options.
Own and rectify medium to complex incidents within SAP applications of respective SAP module(s) without escalation by providing known working solutions.
Prioritize, troubleshoot and resolve global tickets based on business impact through global ticketing tool. Able to assist and/or take over global tickets.
Escalate complex incidents.
Possess deep specialized knowledge in own functional area (or how they relate to the business).
Performs problem solving in terms of ITSM by foreseeing issues and seeking to resolve them before they happen.
Is able to support other functional areas with some assistance through basic understanding of how respective SAP module(s) integrate.
Performs root cause analysis, ABAP, reading/debugging and interface support.
Build queries independently.
Project
Participate in SAP projects (i.e. roll outs) and complete work tasks assigned with limited or no support.
Design and integrate modern SAP logistics solutions, including decentralized and embedded SAP EWM, S/4HANA capabilities, third-party applications, and interfaces, with a clear focus on measurable business value, scalability, and automation.
Easily able to understand and gather requirements from the business and translate functional requirements into technical requirements, presenting options and contributes to decision making with long-term goals in mind.
Configure and deliver new global template capabilities in close collaboration with headquarters and regional teams, and actively contribute to international rollouts and the evolution of the global SAP solution landscape.
Lead or support country-specific carrier integrations and their deployment across the global organization, ensuring robust end-to-end integration and sustainable support models.
Documentation and Training
Extend or create documents for use in training and support for users in all facets of the day-to-day operational activities.
Create and maintain a repository of documentation created to help capture knowledge for improve response times.
Train key users on new template functionalities in cross-functional departments as needed.
Process
Proactive in identifying local process optimizations and proposes improvements where feasible to avoid future occurrences as a global solution.
Fully grasp why things are structured a certain way to solve a certain set of problems in time.
Easily able to share and talk to regional business processes.
Collaboration/Communication
Take on global priorities and reflect back to the business to manage expectations as to what is possible and escalates as required.
Discern technical requirements and explain the real business need and impact to the region.
Conduct onboarding in respective functional area.
Build test scenarios for new functionalities in cross-functional areas and conducts testing in with limited or no support.
Clearly define process for testing new functionalities and document findings in detail.
Meeting
Enhance the respective SAP module(s) community among the Key-Users by holding regular key-user meetings, track topics, etc. seeking for automation and ongoing efficiency gains.
Work as an extension of the CLIENT global IT headquarter departments and specifically with the functional teams within CLIENT AG in the respective SAP module(s) support teams.
Proactive participant in the Process User Group of respective SAP module(s).
Serve as a regional multiplier in the Process User Group of respective SAP module(s)

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration or equivalent degree or Bachelor's degree with extensive module knowledge and process experience.
Master's degree highly preferred.
5-7+ years experience as Business Process Consultant or similar role.

Other Qualifications:

Knowledgeable on business processes from the functional area and how to mitigate challenges in supporting one global ERP system and its processes.
Can demonstrate a deeper understanding of the context behind CLIENTs business drivers.
Strong hands-on knowledge of SAP S/4HANA logistics, including decentralized SAP EWM and embedded EWM; practical SAP RISE experience is highly desirable.
Deep expertise across SAP Logistics processes and solutions, with very strong integration knowledge of related SAP modules such as SD, PP, and MM.
Knowledge of the LE-TRA and SAP Transportation Management modules is an advantage
Knowledge of SAP Global Trade Services (GTS) and its integration with logistics processes is desireable.
Good knowledge of SAP Fiori and modern user experience concepts is an advantage.
Experience implementing country-specific carrier integrations and supporting worldwide rollouts in complex, international organizations.
Experience collaborating across countries, cultures, and time zones, with demonstrated ability to actively shape and standardize global solutions while addressing relevant local requirements.
ABAP programming, debugging, and code-reading skills - particularly in SAP Logistics - are an advantage.
Strong innovation mindset and enthusiasm for emerging technologies, automation, cloud-based SAP capabilities, and continuous improvement.
Good analytical, logical problem-solving skills with the ability to understand new tasks quickly.
Able to work with a CLIENT global IT headquarter departments and with functional teams with CLIENT.
Experience prioritizing, trouble shooting and resolving global tickets based on business impact through global ticketing tool.
Ability to work alone and as a team member.
Good interpersonal communication and problem-solving skills.
Good collaboration with the business and colleagues verbally, over the phone and in writing (email).
Prior project management experience preferred.
Understands multi-perspective.
Proficient in Microsoft Office (Excel, PowerPoint, Access, Visio).
Legally permitted to work in the United States.
Able and willing to work alternative schedules including weekend, and on-call hours as needed.
Able to work in a general office environment.
Ability to evaluate solution options from an end-to-end process, integration, architecture, and supportability perspective and translate them into pragmatic global standards.

SAP IT Consultant Logistics