About the role

We are seeking a dynamic and organised Sales Coordinator to join our team at our Bandar Sunway Selangor location. This is a full-time position that plays a vital role in supporting our sales operations and driving business growth within the senior living sector. As Sales Coordinator, you will be the backbone of our sales department, ensuring seamless communication between clients, our sales team and operational departments. This role is instrumental in converting inquiries into successful resident placements and maintaining strong relationships with families seeking our services.

Key responsibilities

Manage and process inquiries from prospective residents and their families, providing timely and accurate responses
Coordinate sales activities including scheduling facility tours, presentations and consultations with potential clients
Maintain comprehensive and up-to-date records of all prospects, leads and client interactions.
Prepare sales documentation, proposals and quotations accurately and professionally
Liaise between sales representatives, residents, families and internal departments to ensure smooth transitions and satisfaction
Follow up with leads and prospects to nurture relationships and move them through the sales pipeline
Assist in organising promotional events and open house sessions to showcase our facilities
Monitor and track sales metrics, preparing reports for management review
Provide excellent customer service, addressing enquiries and concerns with professionalism and empathy
Support the sales team in achieving departmental targets and objectives

What we're looking for

Proven experience working in a sales support, sales coordination or similar administrative role within the healthcare, hospitality or service industry, preferably in senior living
Excellent organisational and time management skills with the ability to manage multiple tasks simultaneously
Strong written and verbal communication skills in English; proficiency in Malay and Mandarin is advantageous
Proficiency with Microsoft Office & Excel applications.
Demonstrated ability to build rapport with clients and maintain professional relationships
Attention to detail and accuracy in documentation and data entry
Proactive approach with the ability to identify opportunities and take initiative
Compassion and understanding towards elderly individuals and their families
Flexibility and willingness to adapt to changing priorities and business needs
A minimum of 1-2 years experience in a sales support or coordination role is preferred