Sales Coordinator

About the role

We are seeking a dynamic and organised Sales Coordinator to join our team at our Bandar Sunway Selangor location. This is a full-time position that plays a vital role in supporting our sales operations and driving business growth within the senior living sector. As Sales Coordinator, you will be the backbone of our sales department, ensuring seamless communication between clients, our sales team and operational departments. This role is instrumental in converting inquiries into successful resident placements and maintaining strong relationships with families seeking our services.

Key responsibilities

• Manage and process inquiries from prospective residents and their families, providing timely and accurate responses
• Coordinate sales activities including scheduling facility tours, presentations and consultations with potential clients
• Maintain comprehensive and up-to-date records of all prospects, leads and client interactions.
• Prepare sales documentation, proposals and quotations accurately and professionally
• Liaise between sales representatives, residents, families and internal departments to ensure smooth transitions and satisfaction
• Follow up with leads and prospects to nurture relationships and move them through the sales pipeline
• Assist in organising promotional events and open house sessions to showcase our facilities
• Monitor and track sales metrics, preparing reports for management review
• Provide excellent customer service, addressing enquiries and concerns with professionalism and empathy
• Support the sales team in achieving departmental targets and objectives

What we're looking for

• Proven experience working in a sales support, sales coordination or similar administrative role within the healthcare, hospitality or service industry, preferably in senior living
• Excellent organisational and time management skills with the ability to manage multiple tasks simultaneously
• Strong written and verbal communication skills in English; proficiency in Malay and Mandarin is advantageous
• Proficiency with Microsoft Office & Excel applications.
• Demonstrated ability to build rapport with clients and maintain professional relationships
• Attention to detail and accuracy in documentation and data entry
• Proactive approach with the ability to identify opportunities and take initiative
• Compassion and understanding towards elderly individuals and their families
• Flexibility and willingness to adapt to changing priorities and business needs
• A minimum of 1-2 years experience in a sales support or coordination role is preferred