About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
Customer Engagement & Support
Drive organic growth through upselling (commercial moves, adds, and changes under existing contracts).
Manage customer governance structure for sales operations, including creating and maintaining regular reports.
Handle day-to-day account activities—processing customer requests, maintaining strong relationships, and executing action plans.
Support customers in adopting digital platforms (e.g. for quotes and ordering), including training and compliance.
If assigned Integration Services: position IS products (hardware, software, services), monitor deployment milestones, identify expansion opportunities, ensure customer satisfaction, and collaborate with partners and sales specialists.
Bid Support & Non-Organic Growth
Aid in contract renewals, repricing, and project preparation, ensuring alignment with standard quote-to-bill models.
Align with account managers and bid teams to determine bid feasibility, serve as a Sales Operations consultant in bid proposals.
Validate and sign off key contractual elements (e.g. billing terms, order processes, payment terms).
Assist with setup of service description processes, documentation, and checklists to streamline the bid-to-order phase.
Quote-to-Order Process Ownership
Manage the quote-to-order cycle for clients: ensure performance aligns with customer expectations, uphold customer-specific processes (price books, billing, labeling, etc.).
Escalate pending actions promptly (unsent quotes, billing issues).
Initiate and contribute to improvement projects for operational excellence.
For Integration Services: manage quotes from capturing client requirements through to delivery, including technical validation, pricing, and coordination with delivery teams.
Account Manager Support
Oversee organic growth and reporting for small to medium accounts.
Identify and report new business opportunities.
Advise on quote-to-bill processes and support account managers in achieving goals related to revenue, order intake, customer satisfaction, and receivables
Billing Support
Collaborate with billing and finance teams to resolve invoice queries, credit notes, and receivable issues.
Define billing procedures during order processing and ensure alignment with customer expectations.
Other Responsibilities
Drive Sales Operations processes across various internal departments, such as Customer Success & Operations, Billing, Finance, etc.
About You
Bachelor's Degree in Telecommunication, Business Management or any equivalent.
4-5 Years relevant experiences in sales support, account support/operations or similar roles.
Good understanding of telecom / IT markets and solution when relevant.
Knowledge of quote to bill.
Skills in customer communication (internal and external), ability to manage customer expectations.
Basic financial skills, understand how invoicing, payment delays affect cash flow and profitability.
Proficient with office tools (e.g. Excel, Power point) and likely familiarity with quotation / CRM tools
Language Skills: Fluent in Japanese and English is mandatory
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
