Account Manager

Who are we

GMO Research & AI offers a world-class online research solution platform, providing access to our extensive multi-panel and multi-country network—the Asia Cloud Panel.

With a reach of over 45 million consumer panelists across 14 APAC markets, covering consumers and B2B professionals, healthcare specialists and AI interview respondents. We connect voices globally to drive innovation and bridge the gap between consumer insights and corporate objectives.

The Role:

We're looking for an Account Manager to grow and deepen our existing client relationships — not just maintain them. This is a proactive, growth-oriented role: you'll expand our footprint within current accounts by building relationships with new contacts, departments, and branches, while using AI tools to deliver better efficiency and efficacy. Strong performers are rewarded well beyond base salary.

What You'll Do:

• Grow revenue from existing accounts by expanding relationships across contacts, departments, and branches
• Proactively identify and pursue new opportunities within existing accounts
• Build long-term client relationships by genuinely understanding their business, not just their next request
• Respond to client requests promptly with well-tailored proposals and solutions
• Lead negotiations and manage client onboarding and contracts
• Use AI tools daily to work more efficiently across research, outreach, proposals, and planning
• Partner with internal teams to ensure smooth delivery and healthy account margins

What You Must Possess:

• 3–5 years experience in B2B sales, account management, or client-facing commercial roles; market research background is a plus but not required — candidates from other industries are welcome, as business acumen and fit matter more than sector experience
• A proactive go-getter with a strong drive to succeed, balancing company and client goals
• Minimum 2 years of regular, hands-on use of AI tools to improve efficiency and effectiveness in your work
• Strong communication skills, paired with logical and strategic thinking
• Business-level fluency in Mandarin and English

Others:

• Office-based (hybrid flexibility), central Kuala Lumpur
• Working Hours: 9:00 AM – 6:00 PM
• Benefits: Corporate benefits and allowances