Analyst, Support & Planning

At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia's most used apps for payments and everyday life.

Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler.

Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.

What You'll Do:

Campaign Management

• Support the execution of marketing and product campaigns, including setup, monitoring, and performance tracking.
• Contribute marketing insights tailored to SME business needs to optimize engagement and campaign effectiveness.

Customer & Merchant Support

• Manage and resolve enquiries, feedback, and issues from users and merchants in a timely and professional manner.
• Implement solutions to proactively reduce customer issues and improve user experience.
• Develop SOPs to streamline processes, minimizing manual intervention and reducing the workload on our team.

Performance Analysis

• Track campaign and operational performance metrics, generate insights, and recommend improvements.

Product Knowledge

• Develop and maintain in-depth knowledge of products and services to effectively support internal and external stakeholders.

Business & Reporting

• Prepare business presentations, reports, and decks for internal reviews and external stakeholders.

Cross-Functional Collaboration

• Work closely with product, marketing, operations teams and etc to ensure smooth execution of initiatives and resolve issues.

Backend Operation

• Manage backend data, system operations, and ensure data accuracy and consistency across platforms.

Role Requirements:

• Bachelor's degree in Business, Marketing, Finance, or related field.
• At least 2 years of experience in administration, campaign management, and operational support, preferably within e-wallets, fintech, payments, e-commerce, or other digital platforms.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust.
• Strong organizational skills and attention to detail, especially in reporting and client management.
• Ability to work independently and collaboratively within a team environment.
• Good written, presentation skills and communication skills with the ability to interact and engage with stakeholders.
• Proficient with MS Office (Word, Power Point, Excel)
• Ability to work effectively in dynamic and fast-paced environment.

What You Get:

Work your way

• Flexible working hours

Your wellbeing matters

• Medical coverage, with option to include dependants
• Extra leave for family and caregiving needs

Rewards that grow with you

• Monthly lifestyle allowance via TNG eWallet
• Long-term rewards for your contributions

Everyday support

• Mobile and broadband reimbursement
• Discounts and wellness perks

What it's like to work here

We care about people who take ownership, speak up, and want to make things better. Titles matter less than impact. Good ideas can come from anyone.

You will be working with people who are curious, practical, and not afraid to challenge each other in a good way.

Note: Only shortlisted candidates will be contacted.