Application Support Engineer

POSITION OVERVIEW: Consumer Loan Application Support Engineer

POSITION GENERAL DUTIES AND TASKS:

Skillset

1. 5 years of IT experience with at least 3 years in Corporate Loan Origination / Collateral Management
2. Knowledge of Integro's Loan Origination System / Collateral Management platform is highly preferred.
3. Able to understand the application design & workflow in a faster pace.
4. Have knowledge in Unix/Linux, Oracle, WebLogic, Java J2EE, DevOps, Windows, Business Object and able to understand and communicate in the technical discussion with developers.

Roles/Responsibilities

1. Responsible to provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF, Global ADMIN IS, FOCUS systems in bank
2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
3. Support diverse jurisdictions comprising of SG, MY, CN, International, BOS
4. Fine tune applications and systems for high performance and higher volume throughput
5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met
6. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards
7. Respond on time to the queries raised by various business units
8. Provide timely updates regarding production status and progress of issue resolution
9. Perform impact analysis of enhancements/projects that will impact supported systems
10. Participate in Disaster Recovery and Business Continuity exercises.
11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
12. Have a quality mind-set with prevention attitude to attain zero defects.
13. Able to support SIT/UAT/PROD/DR deployment, with DevOps
14. Able to support relevant software/platform/database upgrade for the systems.
15. Able to work with system delivery team for smooth transition from projects/enhancements to BAU Mode
16. Able to perform monitoring of systems, manage batch jobs and ensure night batch jobs completed within SLA.
17. Able to identify the underlying problems, analyze the root causes, provide possible solutions and respond to users within SLA
18. Incident, problem, and service outage management experience
19. Server Performance, capacity, utilization monitoring and Health monitoring experience
20. Provide coordination of application support.
21. The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank.
22. He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the Corporate Banking Services applications

Location: Menara Great Eastern 2, KL, Malaysia