Application Support Engineer
Application Support Engineer
PageGroup Corporation Solutions (Malaysia) Sdn BhdEarly Applicant
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- Posted 5 hours ago
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Job Description
- Own and manage operational support queues through ServiceNow and shared support channels.
- Investigate, troubleshoot, and resolve application and integration issues using logs, runbooks, and knowledge bases.
- Drive end-to-end incident management activities, including triage, communication, resolution, escalation, and closure.
- Perform root cause analysis and partner with Site Reliability Engineering (SRE) teams on major incidents and post-incident reviews.
- Coordinate with internal stakeholders and external vendors to support releases, maintenance activities, and deployment schedules.
- Monitor system health and identify opportunities to improve application reliability and reduce recurring incidents.
- Develop a strong understanding of loyalty platforms, mobile applications, and their supporting integrations.
- Produce operational reports and communicate system status and incident updates to stakeholders.
- Ensure adherence to ITSM, incident management, problem management, and change management processes.
More Info
About Company
Michael Page is a global recruitment partner connecting people and businesses with care, clarity, and expertise you can trust. With over 50 years of experience and a presence in more than 100 offices across 34 countries, we bring global reach and deep local knowledge.
We connect organisations with the talent that makes a difference, across markets, specialisms, and sectors worldwide.
Skills:
database queries , ticketing systems , Servicenow, Elk, Prometheus, Monitoring Tools, Application Integration, Jira, Grafana, Sql, Cloudwatch, Application Support, Rest Apis, Application Logs, Relational Databases, Alerting Systems, Logging Platforms, Webhooks, Linux Environments, Production Support