Application Support

Basic familiarity with Linux/RHEL environments

Exposure to container/Kubernetes platforms (e.g., OpenShift)

Familiarity with Huawei Cloud Stack (HCS) or other private/hybrid cloud platforms

Basic SQL skills for querying and troubleshooting data issues

General understanding of how applications work (frontend/backend/API interactions)

Familiarity with ITIL processes (incident, problem, change management)

Willingness to work within strict physical/logical access controls and undergo security clearance/vetting where required

Strong documentation habits — many actions require manual logging in place of automated audit trails

Good communication skills; able to explain technical issues to both technical and non-technical stakeholders

High attention to detail and comfort following strict procedural runbooks

Job Description (JD) 

Provide first- and second-level support for business-critical applications within an air-gapped network

Identify and triage application issues (service outages, slow performance, error messages, login/access problems) and route to the appropriate team for resolution

Monitor application and platform health using on-premises/local monitoring tools; escalate anomalies per incident procedures

Perform basic operational tasks (service restarts, log checks, resource checks) as part of first-line support

Support secure, approved methods for transferring code releases, patches, and logs across the air gap (e.g., approved removable media, data diodes, transfer stations), following chain-of-custody procedures

Assist with executing deployments and version upgrades in an offline or restricted-network setting, following documented runbooks

Support basic root cause investigation by gathering logs, reproducing issues, and documenting findings for developers/platform teams

Maintain and update support documentation, runbooks, and knowledge base articles specific to the application and platform stack

Support user access management, environment configuration, and minor data fixes as required

Participate in change management processes, ensuring changes are properly tested and documented before release

Maintain detailed logs of all changes, transfers, and incidents to support audit and compliance requirements (e.g., SSDLC, change control, key control testing)

Follow physical and information security controls (e.g., controlled media handling, no unauthorized devices, access logging)