Application Support Specialist

Main Duties

Manage manufacturing and delivery of IT application, change requests, internally and with SBU Engagement Manager/SMEs

to ensure the consistency and proper functioning of the application system and to meet Business needs.

Develop technical solution within the boundaries of the existing ecosystem

Engage with Squad Lead to develop and manage request deliverables, plan and timeline

Evaluating business process, anticipating requirements, uncovering areas of improvement, developing and implementing solutions.

Performing requirement analysis & SIT testing

Complete understanding of systems usage as it relates to day to day business operations and advocating improvements to optimize efficiency and effectiveness of the solution.

Provide production support and assist in identifying root causes of application lapses.

Provide post-implementation support to the business users related to their areas of supports.

Ensure compliance to all processes, audit and risk matters in the execution of user story

Continuously assess and promptly respond to regulatory and compliance demands, maintaining strict adherence to relevant guidelines at all time

Perform detailed investigation on production issues reported by user

Develop preventive solutions

Perform efficient and effective first and-or second level support for applications.

Job Requirement

More than 5 years of relevant working experience in IT application / system support in a financial institution.

Demonstrated experience in Operating System (Red Hat Enterprise Linux (RHEL)), Site Reliability Engineering (SRE), Linux Shell Scripting, Agile Methodology

Strong understanding of Cloud technology (AWS)

Exposure to technology architecture background (REST-API Integration, JAVA, Container)

Degree in Computer Science / Information Technology / Information System Engineering or equivalent qualification.

Strong process improvement experience for software development (CI/CD)

Experience in handling Payment ecosystem will be an advantage

Team player with good interpersonal and communication skills

Possess strong sense of responsibility and initiative, excellent communication, interpersonal skill and pleasant personality