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Summary:
Asset Recovery Logistics Service Representative works on programs related to customer satisfaction or return of defective materials from end customers, which require access to systems of partners of OnProcess Technology, part of Accenture,Bulgaria.He/she will work in one of the following areas: Contacting Suppliers to Register/Configure their accounts with the client's Network, Assisting Suppliers to process e-invoices, Addressing Suppliers issues to the respective teams, administrating assigned workload in client systems, Additional tasks related to enabling the revenue for the client via the Suppliers behaviors. As a result of customer contact, he/she updates the Company database with allappropriate information. He/she will also support all quality assurance efforts and Programcriteria.
Responsibilities:
Perform/handleoutboundorinboundcustomer and/orclientcommunications
AdvisecustomersonbehalfofOnProcessTechnology'sclients
Interactwithcustomersviavariousmethodsofcommunicationby handlingallcalls/chats/cardsaccordingtothesettimegoals
ProcessesallRMArequestsfromcustomerswhousewarrantypartnerequipment
Utilizeclientsthirdpartiestoprovidetheentitledservice
FollowdetailedinstructionsasoutlinedinCompanydocuments
Forservicelevelagreementinjeopardy,followestablishedescalationrules
Resolvecustomercomplaintsandescalations
Informstheclientaboutthedevelopmentoftheirrequests
Performsallnecessaryactionsandclosesrequestswiththeconsentoftheclient
UpdateapplicableProgramDatabase(s)accurately
AppropriatelyhandlechallenginganduniquecustomersituationsinaccordancewithOnProcessTechnologypolicies
Escalatedataorprogramspecificissuestoappropriatelevelofmanagement
MeetorexceedOnProcessTechnology'skeyperformancestandardsandqualityobjectives
Workasanintegralpartofthe Delivery Services teamcontributingtothedepartment'sabilitytoconsistentlymeetandexceedContactCenterperformancegoals
Mayberesponsibleformultipleprograms/campaignsandworkingcross-functionallythroughprograms/campaigns
AdheringtotheCompany'spolicies,proceduresandguidelinespertainingtotheprotectionofInformationAsset,asreferredtoin theUserAgreement.
Reportingactualorsuspectedsecurityand/orpolicyviolations/breachestoanappropriateauthority
Identifiesanyassociatedissues/risks and monitorperformance/resultswithrelevantanalysis
Identifies,escalatesdataandprogramspecificissuestoappropriatelevelofmanagement
Proactivelyidentifiesinternalandexternalbestpracticesthatwillenableimprovementofthestandardend-to-endprocess
Qualifications:
ExcellentproficiencyinworkingwithMS Office anddatabases
Continuousattentiontodetail,accuracyandquality
Abilitytoperformdutieswithminimumdirection
Multi-taskingskillsincludingtheabilitytotogglebetweenmultiplecomputerwindows
1-2yearsexperienceinlogisticscustomer service,ordermanagement, orsupplychainoperationsin asharedservicesor BPOenvironment
Experiencehandlingcustomerenquiriesrelatedtoshipment, delivery,orderstatus,returns, orlogisticsexceptions
StronglanguageproficiencyinbothKorean andEnglish.
HighattentiontodetailandabilitytofollowSLA andescalationprocesses
Strongcommunicationandinterpersonalskills.
Results-driverwithactionorientation.
#LI-GM
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services €" all powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Job ID: 147022953
