Assistant Manager, Credit Collection

We are currently seeking an Assistant Manager, Credit Collection to join DHL eCommerce based in Puchong, Malaysia!

The Assistant Manager, Credit Collection is overall responsible for leading the day to day credit collection operations and ensuring efficient collection processes and timely recovery of outstanding receivables while supporting the Company's cash flow objectives.

Essential Duties & Responsibilities

• Lead and supervise the Credit Collection team to ensure effective daily collection operations and achievement of collection targets.
• Allocate workloads, monitor team performance, provide coaching, and support employee development and productivity improvements.
• Oversee collection activities, monitor overdue accounts, and ensure timely follow-up and recovery of outstanding receivables.
• Review aging accounts, disputed balances, and high-risk customers, implementing appropriate recovery actions and escalating critical issues as required.
• Monitor collection performance metrics, including Collection Rate, DSO, and aging reports, and ensure accurate and timely reporting.
• Maintain and review Management Aging Tracking Reports (MGTR) and provide collection insights, risk assessments, and corrective action recommendations to management.
• Collaborate with Sales, Customer Service, Operations, and other stakeholders to resolve collection issues, customer disputes, and billing discrepancies.
• Support customer engagement and management-level interventions to facilitate timely collections and issue resolution.
• Identify and implement process improvement opportunities to enhance collection efficiency, reporting accuracy, and operational effectiveness.
• Support system enhancements, automation initiatives, User Acceptance Testing (UAT), and continuous improvement projects within the OTC function.
• Ensure compliance with company policies, procedures, and collection guidelines.
• Support business projects, transformation initiatives, ad-hoc assignments, and other responsibilities as assigned by management.

Desired Skills/Qualifications

• Experience using ERP systems is an added advantage.
• Exposure to system implementation, enhancement, or transformation projects is preferred.
• Strong leadership and people management capabilities.
• Effective negotiation, influencing, and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritize workload, manage multiple deadlines, and work in a fast-paced environment.
• Proficiency in Microsoft Excel and reporting tools.
• Good understanding of credit collection processes, accounts receivable management, and OTC operations.
• Continuous improvement mindset with the ability to identify process enhancement opportunities.

Minimum Educational Qualification

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related discipline.
• Minimum 6 years of experience in Credit Collection, Accounts Receivable, or Order-to-Cash (OTC) operations.
• Minimum 2 years of experience leading or supervising a collection team.
• Experience managing corporate customer accounts.