AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for managing IAM Platform services of AIA's information systems

• To provide primary technical support for SailPoint IIQ application and the integrations.
• Perform day to day operation support on the platform hosting SailPoint application including system health checks, application performance monitoring, upgrades, patching, certificates maintenance and issue resolutions.
• Support the resolution of Incidents and Problems within the team. Assist with the resolution of complex incidents.
• Support Change Management in terms of solution upgrade, enhancements, bug fixes and changes to resolve issues related to SailPoint solution.
• Support the resolution on issues highlighted during the SailPoint integration testing (SIT), user acceptance testing (UAT) and Production deployments.
• Support IAM Engineering, Testing Team, IAM Operation, Application vendors throughout new application onboarding process.
• Support planned and actual DR test activities for SailPoint systems and infrastructure.
• Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives.
• Ensure daily operations and system workflows following global standards and security policies.
• To drive Continuous Service Improvement initiatives in improving service quality, efficiency, and compliance.
• Demonstrate and apply strong teamwork and communication with other team members.
• Support new service transition (go-live) from Project to Operation delivery in Production environment.

Skill Requirements:

• Diploma or Degree in Computer Science or related discipline.
• A minimum of 5 years experience in SailPoint application installation, configuration, administration support, enhancements, and maintenance.
• Hands-on experience and strong knowledge on deployment and supporting on the latest versions of SailPoint IdentityIQsolution
• Possessesinfra knowledge on On-Prem and Azure Servers (Windows, UNIX/LINUX& AS400). . Experience with programming languages: PowerShell, Java, BeanShell/JavaScript, JSP/Servlets, SQL.
• Experience with web technologies: XML, SPML/SOAP, REST API, JSON and HTML.
• Experience with Databases (Oracle, Sybase, MSSQL, MySQL), Directories (LDAP, AD) and Application/Web servers (IIS, Apache Tomcat)
• Experience with application (connected and disconnected) onboarding, provisioning, workflow customization, access review etc.
• Ability to analyze, troubleshoot complex technical problems and assist in identifying solutions. . Familiarity on Cyber Security principles and concepts.
• Strong communication skills and presentation skills.
• Excellent command of written and spoken English.
• Available to provide 24 x 7 on-call standby support.
• Knowledge on scripting and automation tools such as C#.NET, VB script, PowerShell, Azure PowerShell, SQL queries, Jenkins will be an added advantage.
• SailPoint IdentityIQ (Associate or Professional) / SailPoint Certified IdentityIQ Engineer certifications are desired

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