Assistant Manager, Insurance Operations

Purpose of job

The role will be responsible for identifying and analyzing business requirements, strategies, and opportunities for efficiency. The focus of understanding the needs and goals of the organisation, evaluating existing processes, and identifying areas where improvements can be made to enhance efficiency and effectiveness.

Responsibilities

• Identify and assess business requirements, strategy, and vision to align operations with organizational goals and objectives.
• Review existing policies and procedures, providing guidance and recommendations for their implementation and improvement.
• Conduct thorough research and data analysis to evaluate operating models and streamline business processes, enhancing service delivery.
• Address major issues and escalations that could potentially result in losses or regulatory breaches.
• Collaborate with the business teams to understand business needs, and goals enabling comprehensive operations servicing.
• Provide subject matter expertise in insurance broking industry trends, regulations, and best practices in making informed recommendations.
• Formulate strategic and operational objectives.

Qualifications

• Bachelor's degree in finance, economics, business management, or related disciplines.
• Minimum 5 years of working experience in a similar field.
• Professional insurance qualification is preferred, along with relevant knowledge of insurance principles, and practices.
• Proficiency in computer skills, specifically Microsoft Excel, Word, and PowerPoint.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate findings, recommendations, and project updates to stakeholders.
• Ability to effectively communicate across organizational levels.