Assistant Manager, IT ISM

Responsibilities

• Support product roadmap at country level and ensure all team members are trained on product knowledge for solution design.
• Apply IT Project Management knowledge, skills, tools and techniques to IT Project activities ensuring projects are delivered within scope, budget and timeliness.
• Build and maintain customer relationships that are focused on identifying, understanding and meeting their needs.
• Cultivate and maintain productive partnerships with business stakeholders.
• Work closely with Product Management and Project Delivery teams to develop IT solutions that fulfill business requirements.
• Manage vendor relations to ensure service delivery contracts are fulfilled.

Requirements:

• Bachelor's Degree in IT.
• Minimum 5 years experience in managing IT infrastructure and operations.
• Experience in Third Party Logistics (3PL) coupled with Knowledge in supply chain, logistics, and distribution concepts are an added advantage.
• Solid knowledge / experience in ITIL processes, Change Management and Project Management.
• Knowledge of vendor management, contract establishment / management.
• Up to date with ever changing trends as well as environment in IT.
• Ability to lead and manage team effectively in complex matrix organizations
• Result-oriented, goal-driven and committed towards operation and service excellence.
• Strong problem-solving, critical thinking, communication and stakeholder management.