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Complaint management governance by working closely with internal stakeholders (Packaging, Brewing, Warehouse & Logistic, Planning, Procurement, Sales, etc.) to handle and drive complaint reduction with process owners.
Responsibilities:
Drive implementation of PRP management, collaborate with Operations Team & Assistant Manager (Food Safety & QMS) to strengthen the implementation in brewery.
Identify key areas of PRP risk in operations for early remedial actions. Involved in PRP verification program as part of the fundamental to support HACCP system.
Food defense governance, collaboration with Safety & Security Manager.
Assist Quality Assurance Manager in food safety & quality complaint troubleshooting, advices operation team for CAPA and verify the effectiveness of CAPA taken.
Coordinate & conduct training on GMP and relevant quality training in order to ensure effectiveness of the system.
Part of the internal audits team (for GMP, HACCP, FSSC, etc.).
Part of the supplier audit team.
To undertake all other duties or responsibilities assigned by Head of Quality.
Requirements:
Bachelor in Food Science / Food Technology or equivalent degree.
Minimum 6 years working experience in quality assurance in food / beverage manufacturing environment.
Trained food safety & quality auditor / certified food
Fluent in written and spoken English and Bahasa Malaysia. Able to speak local dialects and mandarin.
Working experience in complaint management.
Good knowledge in GMP, HACCP and FSSC certification.
Auditing skills on ISO, GMP, HACCP, FSSC system as well as supplier audits.
Able to conduct training on quality and food safety systems.
Working experiences in QA, which embarked on implementation of GMP, HACCP & FSSC
Presentation skills-able to conduct training and public speaking.
Team player, positive attitude with good behaviour and self-starter
Job Details:
Workplace
Shah Alam, MY
Job type
Permanent
Part time / Full time
Full Time
Working Time
Monday Friday 7am - 4pm
We regret to inform only shortlisted candidates will be notified.