The ideal candidate will be responsible to oversee the day to day activities of the section in Process remittance transactions received from CIMB Group & corresponding agents in accordance with the Bank's & Internal Memo with zero defects, within stipulated time as per service level agreement.
Responsibilities
- Responsible for the day to day activities of the section.
- Checking, approving & verification of transactions processed.
- Assist HOS in the implementation of policies & procedures.
- Ensure team readiness for Audit.
- Any other responsibilities/tasks as assigned by the Management from time to time.
- Adhere strictly to compliance and operational risk controls in accordance with Bank's policies & guidelines.
- Continuous review of existing process flow to identify process improvements that will enhance operational effectiveness.
- To ensure timely submission & accuracy of reports SLA, CUR etc.
- Solution provider on Remittance operational issues to CIMB Group.
- Escalation of Facility & product compliance for approval to relevant authorities.
- Provide training to staff & brief staff on new initiatives/products.
- Oversee the daily operation of the team and ensure that the set productivity targets (efficiency, accuracy, timeliness etc.) and processing turnaround & SLA are met.
- Responsible for proper filling & housekeeping of the section.
- To perform AML and escalate to business unit if required Monitor defects & conduct regular review of staff's performance.
- Monitor staff performance on productivity & accuracy (SLR).
- Monitor Overtime & ensure justification recorded for management's reporting.
- Monitor attendance, late comers & address tardiness as per HR guidelines.
- Coach & develop team members to achieve desired level of productivity & competency.
- Conduct daily huddles, raise logs & monitor for closure under Corrective Action Plan (CAP/CAR/IR).
- Attend to telephone enquiries and reply to swift / mails enquiries when required.
- Perform any other assignments by HOS/HOD which may be directed from time to time.
- Handle business unit (Remittance (REM), Wealth Management Operation (WMO) & Capital Market Operation (CMO)) & other related parties complaint promptly.
- Perform and relief other units in their daily operations and ad hoc assignment.
Administrative
- Prepare daily/weekly/monthly/SLA Report.
- Monitor and ensure KPIs are met; 3. Motivate staff/peers (if applicable).
- Timely submission of Reports i.e. SLA, CUR, Month End Report & etc.
- Handle additional functions, ad hoc assignment or projects related to Remittance Department.
- To perform Testing of System related matters as when required.
- Perform data entry for Capacity Utilization Rate (CUR).
- Check and approve alerts in AMLA system (With approval by related team/person) Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.
Qualifications
- Bachelor's Degree or equivalent
- 3 years of experience in cash management or related field
- Good written & verbal communication skills in English & Bahasa Malaysia.
- Good analytical & interpersonal skills
