Assistant

Company Description Secret Recipe Cakes & Cafe Sdn Bhd, founded in 1997, is widely recognized for its extensive range of high-quality gourmet cakes and café offerings. The brand has grown into one of the fastest expanding lifestyle cake and café chains in the region, with more than 440 outlets. Secret Recipe's cafés are located in prime urban areas and major shopping malls, offering a contemporary and welcoming environment. The company has a strong regional presence across Malaysia, Singapore, Indonesia, Thailand, China, Brunei, Myanmar, and Maldives, providing diverse career growth opportunities. Team members join a well-established brand focused on consistent quality, customer satisfaction, and professional service.
Role Description This is a full-time, on-site Assistant role based in Petaling Jaya. The Assistant supports day-to-day café and administrative operations, including helping with customer service, coordinating orders, and ensuring the outlet is clean, organized, and well-stocked. The role may involve handling basic documentation, assisting with scheduling, and supporting communication between the outlet team and management. The Assistant works closely with supervisors and colleagues to maintain smooth workflows, uphold brand standards, and provide a positive experience for guests. Flexibility to assist in various tasks and willingness to learn are key aspects of this position.
Qualifications

• Strong customer service orientation and interpersonal skills to interact positively with guests and team members.
• Basic administrative skills, including organizing documents, handling simple reports, and supporting daily operational tasks.
• Ability to work in a fast-paced food and beverage environment, with attention to cleanliness, safety, and presentation standards.
• Good communication skills in English; additional language abilities are an advantage in a multicultural setting.
• Ability to follow instructions, work collaboratively in a team, and adapt to changing operational needs and schedules.
• Responsible and punctual, with a positive attitude and willingness to learn new tasks and procedures.
• Previous experience in retail, café, or hospitality settings is an added advantage but not mandatory.
• Minimum education at secondary school level or equivalent; higher qualifications are welcome.