Associate, Business Platform Enablement & Governance

WHY JOIN US

• We practice a vibrant & energetic office culture.

• We provide opportunities for career advancement within the company.

• Good performance is always rewarded accordingly.

JOB RESPONSIBILITIES:

Digitalization & Scalability

. Support long-term digital transformation initiatives

. Drive migration from manual/legacy journeys to digital-first experiences

. Monitor system performance trends and address bottlenecks

. Maximize experience, best design/use of tech, systems, tech partner relationships

End-to-End Project Planning & Delivery

. To own the Commercial (Consumer & Enterprise) tech roadmap execution across Operations & Product

. Gather and validate business/product requirements

. Translate requirements Business Process Template (BPT) and High-Level Design (HLD) with Tech teams

. Validate system behavior aligns with business rules and customer journeys

. Ensure delivery timelines align with GTM and business priorities

User Engagement & Adoption

. Work with UX teams to improve user journeys across platforms

. Ensure new system are adopted across internal teams and customer touchpoints

SOP Optimization & Standardization

. Business Process Reengineering - Redesign business processes

. Drive automation opportunities with Tech & stakeholders

. Simplify and streamline legacy SOPs to improve efficiency

Governance & Risk Control

. Ensure SOP-system alignment to prevent inconsistencies

. Implement governance controls to reduce fraud exposure

. Monitor and mitigate risks related to system breaches or process gaps

Production Deployment & Post-Release Support

. Manage deployment readiness and coordinate with QA/tech teams

. Provide handover to Ops Support teams

System Upgrade & Enhancement

. Plan and oversee modernization initiatives across legacy systems

. Ensure systems support future product scalability and new features

REQUIREMENTS:

Requirements:

• Bachelor's degree in business, Information Systems, Engineering, Computer Science, or a related field.

• Open to fresh graduates or candidates with up to 2 years of experience in a product, platform, operations, or technology-related role
• Strong presentation and slide preparation skills with the ability to create clear, structured slides for:
  • project status updates
  • roadmap summaries
  • SOP walkthroughs
  • risk and issue tracking
• Proficient in using PowerPoint, Google Slides and AI tools to present data, processes, and recommendations in a clear, structured, and compelling manner.
• Curious mindset and willingness to learn
• Strong analytical and documentation skills (process mapping, SOP writing, requirement gathering)
• Basic understanding of digital platforms, system workflows, and user journeys
• Ability to work with cross-functional teams
• Good communication skills, with the ability to clearly document and explain processes
• Strong attention to detail and willingness to learn complex systems