Job Description:
License Administration & Management
- Maintain accurate records of software licenses and entitlements across assigned systems and business units.
- Assist in processing license requests, user allocations, and deactivations in line with approved procedures.
- Coordinate with the Procurement Team to ensure proper tracking of license availability and usage limits.
User & Technical Support
- Provide basic support for license-related requests, such as access, activation, or allocation issues.
- Work with the helpdesk and engineering teams to ensure smooth provisioning and deprovisioning of user licenses.
- Document and update standard operating procedures (SOPs) and internal guides.
Compliance & Governance
- Ensure license usage adheres to internal IT policies and standards.
- Support internal audit activities by providing accurate license data when required.
- Monitor license utilisation to identify potential optimisation opportunities.
Process Improvement & Reporting
- Support reporting efforts to improve visibility of license usage and allocation.
- Assist in automation or workflow enhancement projects led by senior team members.
- Contribute ideas for improving accuracy, efficiency, and documentation quality.
Requirements:
- Basic knowledge of ITSM or asset management tools such as ServiceNow, Jira or other platforms.
- Familiarity with enterprise software administration platforms such as Microsoft 365, Adobe, and Zoom.
- Experience with Excel or other data reporting tools is an advantage.
- Understanding of general IT processes or asset management principles.
- ITIL Foundation certification or equivalent is a plus.
