FIND YOUR BETTER AT AIA
If you believe in better, we'd love to hear from you.
About the Role
Responsible for providing after-sales support to policy-related administrative processes
Roles and Responsibilities:
1. Strategic Vision & Leadership
- Strategic Leadership - Define and execute transformation strategies aligned with business goals.
- Roadmap Development - Translate strategic objectives into actionable transformation roadmaps.
- Portfolio Management - Prioritize initiatives based on business impact and feasibility.
- Leadership Effectiveness - Inspire teams, make strategic decisions, and drive problem-solving.
2. Program & Change Management
- Program Oversight - Lead end-to-end delivery of transformation programs with scope, timeline, and budget control.
- Change Facilitation - Lead workshops, steering committees, and change forums.
- Stakeholder Engagement - Align senior executives and cross-functional teams throughout transformation.
- Vendor Management - Oversee external consultants and partners supporting transformation efforts.
3. Operational Excellence & Innovation
- Operational Improvement - Identify opportunities across functions like supply chain, finance, and customer service.
- Process Innovation - Apply Lean, Six Sigma, Agile, and Design Thinking to redesign workflows.
- Automation & Digitization - Drive technology adoption to eliminate manual processes.
- Gen AI Integration - Explore and implement Generative AI to enhance productivity and innovation.
- Benchmarking - Implement best practices from industry leaders to enhance performance.
4. Performance & Governance
- Performance Monitoring - Track KPIs, risks, and progress, reporting to senior leadership.
- Data-Driven Decisions - Use analytics and insights to guide strategy and measure impact.
- Governance & Compliance - Ensure initiatives meet regulatory standards and internal policies.
- Documentation - Maintain audit trails and governance structures for transparency.
5. People & Culture
- Team Leadership - Build and lead high-performing transformation teams.
- Talent Development - Mentor staff and support succession planning and capability building.
- Culture Building - Promote a data-driven and tech-enabled mindset across operations.
6. Impact Measurement
- Financial Measures - Deliver cost savings, ROI, revenue impact, and productivity gains.
- Non-Financial Measures - Achieve stakeholder satisfaction, employee engagement, and innovation adoption.
Minimum Job Requirements:
Education
- Bachelor's degree in Business Administration, Engineering (Industrial, Mechanical, Systems), Operations Management, or Project/Program Management.
- Preferred: Master's degree or MBA for strategic and leadership roles.
Experience
- 10-15 years of relevant experience in operations, transformation, or program management.
- Proven track record in leading cross-functional teams, driving operational excellence, and managing large-scale transformation initiatives.
Technical & Functional Skills
- Strong understanding of operational KPIs, process improvement methodologies (Lean, Six Sigma), financial acumen (budgeting, ROI analysis), and compliance standards (EHS, ITC, Quality).
Leadership & Soft Skills
- Strategic and analytical thinking, excellent communication, stakeholder management, and ability to lead in a matrixed, fast-paced environment.
- Talent development, succession planning, and high emotional intelligence.
