Introduction
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsibilities
- Receive and act on instructions from customers regarding collection/delivery schedules.
- Request Invoice/Packing List when required and generate the documents.
- Verify that the goods quantity matches the Invoice/Packing List.
- Make necessary arrangements according to customer requests.
- Understand and communicate any special requests or requirements made by the customer to relevant people.
- Update and resolve issues that operations may not be able to comply with to meet deadlines.
- Provide any report or status update requested by the customer.
- On a monthly basis or when needed, update movement reports in TMS or SharePoint.
- Regularly check and follow up on email correspondence with customers and other related parties.
- Update daily reports on movements using MS Office software.
- Update monthly KPI reports on time.
- Perform cost updates in TMS or SharePoint and provide provision costs where necessary.
- Complete and verify all job files for the month within the month-end closing.
- Ensure all files are sorted and filed properly, and that reports and file records with relevant details are kept securely.
- Communicate and resolve any problems that may arise. Discuss and report any issues where operations cannot meet customer requirements.
- Follow up with relevant staff on jobs in progress to ensure customers are updated accordingly.
- Provide timely information/data to the Billing Section to raise invoices to customers on time.
Qualifications
- Minimum pass in SPM examination.
- Minimum 2 years of working experience in a 3PL company as Customer Service.
- Added advantage: Experience/knowledge in import/export procedures and experience in a warehouse environment.
- Commitment to quality.
- Effective meeting skills.
- Customer and service orientation.
- Strong information and communication skills.
- Team building and cooperation.
