Business Analyst

Accion Labs Sdn Bhd

Kuala Lumpur

3-10 Years

MYR 3,000 - 10,000 per month

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Job Description

Business Analyst Ops Transformation & Technology (Contact Centre)

We are seeking an experienced Business Analyst to support Contact Centre operations transformation initiatives within the insurance domain. The role focuses on process optimization, technology enablement, and cost efficiency. The ideal candidate will have strong business analysis expertise, hands-on contact centre experience, and proven exposure to insurance operations and cost optimization initiatives.

More Info

Job Type:

Permanent Job

Industry:

Commercial Insurance, Insurance, InsurTech, Life Insurance, Property Insurance, Health Insurance, Auto Insurance

Role:

Other Roles

Function:

Others

Employment Type:

Full time

Open to candidates from:

Malaysian

About Company

Accion Labs Sdn Bhd

Accion Labs headquartered in Pittsburgh. At the core is our mission to enhance lives by transforming businesses through innovation. We focus on applying next-generation technologies to solve complex challenges and accelerate enterprise transformation.

With a global presence across 23 locations and a team of 4,200+ employees, including 1,000+ trained in AI and GenAI, we help organizations modernize through a unique blend of engineering excellence, proprietary IP, and proven execution models. Our delivery methodology is built on a strong operational framework and a mature governance model that fosters true partnership and joint ownership through equal investments.

Job ID: 139683113

About RecruiterDeepika Kadakanchi

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