Business Analyst

Acts as the primary liaison or bridge between business stakeholders, IT, and external partners in delivering large and extra-large projects. Plays a pivotal role in driving project success by providing critical insights and strategic recommendations to improve business performance. Responsibilities include collaborating with cross-functional teams, conducting thorough analyses, developing solutions, and managing requirements throughout the project lifecycle. Supports testing, training, implementation, and post-implementation activities.

Key Responsibilities:

Customer

• Interact with stakeholders and SMEs to understand requirements and propose solutions.
• Solve business problems and as needed, design functional solutions.
• Liaise with other project workstreams and stakeholders on deliverables.

Process

• Lead requirements collection, analysis, and documentation into functional requirements.
• Facilitate workshops, presentations, showcases, and project meetings
• Ensure requirements are traceable, verifiable, and prioritized.
• Translate user behaviour and interface needs into wireframes and logical components.
• Document requirements (User Story, SRS, FSD, RFI, RFQ, RFP, etc.).
• Analyze and manage business data structures, including data mapping and tracing.
• Support test strategy, scenarios, test plans, and defect verification throughout the delivery lifecycle.
• Train project team members, support deployment, and handle post-implementation activities.

Qualifications & Skills (including mandated licenses where applicable):

• Tertiary qualification in Information Technology, Business Management, or related discipline.
• PMP certification preferred (or equivalent professional certification).
• At least 5 years experience as a Business Analyst with technical and software development exposure.
• Strong analytical skills; able to collect, organize, analyze, and disseminate information with accuracy.
• Proficiency in data analysis tools.
• Customer-focused mindset with urgency toward customer needs.
• Skilled in discovery methodologies - elicitation, requirement definition, and documentation.
• Strong understanding of customer experience; able to identify gaps and propose improvements.
• Strong in data tracing, mapping, and analysis.