Job Title: Business Analyst (Digital Platforms & Enterprise Systems)
Employment Type: Contract / Full Time (Project-Based)
Seniority Level: MidSenior
Location: Kuala Lumpur, Malaysia
Working Environment: Hybrid / On-site (Project Dependent)
Role Overview:
We are seeking an experienced Business Analyst to support enterprise digital transformation initiatives involving workflow automation, document-centric platforms, and operational process optimisation.
The role bridges business stakeholders and technical teams to ensure that business needs are clearly translated into scalable, well-documented system requirements. Exposure to Enterprise Content Management (ECM) or workflow platforms is advantageous.
Key Responsibilities:
- Conduct structured requirements gathering sessions and workshops with stakeholders using design-thinking and user-centric approaches.
- Analyse existing business processes to identify automation, digitisation, and efficiency improvement opportunities.
- Define functional and non-functional requirements for enterprise platforms, including workflow, document handling, reporting, and integrations.
- Develop As-Is and To-Be process flows, user journeys, personas, and business architecture artefacts.
- Produce clear documentation including BRDs, functional specifications, user stories, and acceptance criteria.
- Support solution design by validating proposed technical approaches against business requirements.
- Identify system integration touchpoints with upstream/downstream applications.
- Prepare UAT scenarios, test cases, and support execution of user acceptance testing.
- Assist in developing user guides, training materials, and onboarding documentation to support long-term system adoption and self-maintenance.
- Support change management initiatives and stakeholder communications throughout project delivery.
Requirements:
- Bachelor's degree in Information Systems, Computer Science, Business, or related discipline.
- 5+ years of experience as a Business Analyst in enterprise system or digital transformation projects.
- Strong experience in business process analysis, requirements documentation, and stakeholder facilitation.
- Familiarity with workflow platforms, BPM systems, or document-centric solutions is an advantage.
- Experience in regulated environments (financial services, healthcare, government, etc.) is a plus but not required.
- Proficiency in process modelling tools (e.g. BPMN, Visio).
- Strong communication, documentation, and analytical skills.
- Ability to work collaboratively with cross-functional technical and business teams.
If you're up for the challenge and ready to embark on a coding adventure like no other, send your resume to [Confidential Information]
