Job Description

Application Ownership:

Sole Support Engineer for a custom JIRA Data Center application
Manage the full Operations and Maintenance lifecycle from day-to-day service ticketing management to troubleshooting scripts and deployment planning

Technical Operations:

Administer JIRA Data Center Infrastructure including upgrades, configuration, and plugin management (ScriptRunner/Groovy Language)
Maintain SSL/HTTPS infrastructure and led migration transitions where necessary
Debug and maintain REST API integrations between JIRA and external systems
Resolve database-level issues including idling connection management and performance tuning

Product & Systems:

Understand the comprehensive JIRA Data Center product and quick to recommend solutions whenever prompted.
Have experience in engaging in requirements gathering and business analysis skillsets, to turn requirements into features
Configure JIRA Plans (Advanced Roadmaps) and resolve cross-project dependency gaps within JIRA Data Center

Support & Stakeholder Management:

Own the SLA Compliance and management, ticket triage, and resolution across all severity tiers
Serve as primary POC between engineer team and business stakeholders
Experience in stakeholder management is necessary

Tools & Technologies: